Delete your Tutorpip account or your child's information
This page is for parents and guardians using Tutorpip, made by Blutech Solution LLC. You can delete a whole account, or just one child, yourself, at any time, in the Tutorpip app or on tutorpip.com. Nothing needs to be requested and nobody has to approve it.
Delete your whole account
- Open Tutorpip (the app or tutorpip.com) and sign in as the account owner.
- Open the parent area and enter your password, your grown-up PIN or your fingerprint when asked.
- Go to Account and choose Delete my account.
- Type your password (if the account has one) and your email address to confirm, then choose Delete everything.
Only the account owner can do this. A second grown-up or a helper can ask the owner to.
Delete just one child
- Sign in and open the parent area.
- Open the child's page and choose Remove, then confirm.
The rest of your account stays as it is.
What is deleted
The deletion happens at once and cannot be undone. It removes:
- every child's profile, learning progress, stripes, belts and answers,
- chores, money records, rewards and goals, and any chore photos,
- handed-in worksheet pages and a child's questions to the tutor,
- safety cards, paired tablets, screen-time settings, messages and notices,
- your account, your sign-in details, and your subscription (it is stopped at the payment provider first).
If you delete only one child, that child's information goes and the rest stays.
What is kept
- Payment records: the payment provider (Stripe, Paddle or Dodo Payments) keeps its records for as long as the law requires. They hold your email address and the purchase, and never anything about a child.
- A short record that an account was deleted, and what our team did on it. It holds your email address and nothing about a child.
Voice recordings are not kept at all: they are deleted as soon as they are turned into words. The privacy notice lists how long each kind of information is kept.
Cannot sign in?
If you cannot sign in to do this yourself, email [email protected] from the address on the account and say which account, or which child, you want deleted. We will ask you to confirm you own it before we delete anything.