How it works
Unkind words online can land hard. Zoe used five steps: pause, save it, tell a grown-up, block, and be a friend.
A fast reply is often an angry one, and it can make things bigger. Waiting lets the upset feeling calm down.
Comments can be deleted, so a picture of the screen lets a grown-up see what was written.
You never have to fix it alone. Unkind words do not say who you are.